Your Claims Deserve People Who've Spent Careers Getting This Right

Priya Chandrasekaran, MHI, PMP

Master of Health Informatics, University of Toronto — where she first encountered the labyrinthine world of EDI 837/835 transaction sets and decided, somewhat inexplicably to her family, that mapping carrier integration specifications was her calling.

Former Business Analyst at TELUS Health's eClaims division — six years spent inside the machinery of Canada's largest health claims network, learning exactly how carriers process (and reject) electronic submissions, which file formats each one actually supports versus claims to support, and where the integration seams consistently fail. That insider knowledge became the technical DNA of Providerclaimconnect's carrier routing engine.

PMP-certified project manager with deep expertise in CHA fee guide structures and the peculiar art of translating a provincial fee schedule update into a platform configuration change within 48 hours of publication.

Priya joined Gavin in 2014 as co-founder and employee number three — bringing the technical precision that complemented his outsider's questioning instinct, a partnership dynamic best summarized as: where Gavin asks "why does it work this way?", Priya asks "to what specification does it need to work?" — and the combination has produced a platform processing 3.2 million claims annually at a 96.7% first-pass acceptance rate.

She has personally architected every major platform release since version 1.0, including the coordination of benefits (COB) engine, the provincial fee guide auto-update system, and the pre-submission validation rules engine that now contains 1,200+ carrier-specific adjudication checks. When providers ask how the platform achieves its acceptance rate, the answer almost always traces back to a system Priya designed.

Competitive marathon runner with a 3:14 personal best — a discipline she says translates directly to software architecture ("both require refusing to cut corners at kilometre 35").

Volunteers as a coding instructor for Indigenous youth in Calgary through the Actua network, teaching Python fundamentals to students aged 12–17.

Dr. Sarah Olawale, MD, CCFP

Doctor of Medicine, University of Alberta — board-certified family physician (CCFP) holding CPSA License No. 48271, the credential that ensures every clinical validation decision on our platform is grounded in licensed medical expertise, not engineering guesswork.

Practiced family medicine for nine years in Red Deer, Alberta — a period she describes as "the best possible education in what actually happens when a billing code meets a real patient encounter, because Red Deer is too small to hide behind administrative layers." During those years, she experienced firsthand the frustration of claims rejections caused by coding mismatches and carrier-specific adjudication quirks — frustrations that now fuel her advocacy for provider-friendly platform design.

Transitioned into health IT consulting after recognizing that the gap between clinical reality and technology design was wider than most tech companies realized — or were willing to admit. Joined Providerclaimconnect in 2016 after seeing the platform's approach to clinical validation and recognizing it as the only solution she'd encountered that treated coding accuracy as a clinical concern rather than a purely technical one.

Sarah ensures clinical accuracy across the platform's ICD-10-CA diagnosis code mapping, procedure code validation, and fee guide alignment spanning 14 regulated health disciplines (physiotherapy, chiropractic, dental, optometric, psychology, occupational therapy, speech-language pathology, massage therapy, naturopathic medicine, and others). Her oversight means every claim passing through the pre-submission validation engine has been checked against clinically informed rules — not just format compliance, but clinical plausibility.

She bridges the gap between Marc-Olivier's integration engineering team and the 4,800+ provider locations who use the platform daily — translating clinical workflow realities into platform requirements that actually work in examination rooms and front desks, not just in sprint planning meetings. If a physiotherapist in Lethbridge or a dentist in Ottawa encounters a coding challenge, Sarah's clinical logic is the reason the platform catches it before it becomes a carrier rejection.

Published children's book author with two titles about healthcare careers for kids: "Dr. Olu's Big Day" and "The Clinic on Maple Street" — both of which sell surprisingly well at Calgary independent bookstores and have been adopted by several Alberta elementary schools for career week programming. She reads to local classrooms quarterly and is working on a third title about health data privacy, aimed at ages 8–12.

Alicia Beaulieu, BComm

Bachelor of Commerce (Marketing), University of Calgary — a degree she chose specifically because she wanted to understand how organizations communicate value, a skill she now applies to explaining complex claims platform capabilities to clinic administrators who, understandably, just want to know "will this actually work with my practice?"

Former regional account manager at Alberta Blue Cross — where she managed relationships with 150+ provider practices across southern Alberta and developed an intimate understanding of the provider experience from the carrier's side of the table, an understanding that made her increasingly frustrated with how little carriers invested in making provider interactions painless.

Alicia built the Providerclaimconnect Provider Success team from scratch — creating a structured onboarding methodology that takes a new clinic from signed agreement to first live claim submission in an average of 4.2 business days, a number the team tracks obsessively because speed-to-value is the single most important factor in early client satisfaction. That methodology has been refined through 4,800+ provider location onboardings and continues to improve with every new clinic.

She maintains direct personal relationships with over 300 provider practices — not as entries in a CRM, but as people she calls by name, knows by specialty, and contacts proactively when a fee guide change or carrier update might affect their operations. When a clinic in Saskatoon has a question about COB processing or a naturopath in Halifax needs help configuring their PMS integration, Alicia's team is the first point of contact.

Every onboarding is personally managed by a member of her team — not self-serve, not automated, personally supervised by a human being who answers when you call, a philosophy Alicia describes as "the opposite of everything I experienced working at a carrier." If you're considering the platform, Alicia's team is who you'll hear from first — book a demo and experience the difference a human-led onboarding makes.

Operates a small-batch artisanal preserves business at the Calgary Farmers' Market on weekends — saskatoon berry jalapeño is the bestseller, and yes, she has been known to bring jars to client onboarding sessions as a welcome gift. She also volunteers with the Calgary Chamber of Commerce's small business mentorship program, helping new entrepreneurs navigate their first year of operations.